At Ability Shop, we strive to provide quality products while supporting artisans with disabilities. Each item is carefully crafted by individuals from various special needs centers, and we are committed to customer satisfaction. This Refund Policy outlines the terms for refunds, exchanges, and returns, including eligibility and the process for requesting a refund.
1. Eligibility for Returns and Refunds
Due to the unique nature of our products, the following items are generally non-refundable:
Custom or Personalized Items: Any item made-to-order or personalized for the customer.
Used or Damaged Products: Products that show signs of use, wear, or damage not caused by shipping.
However, refunds may be considered under certain conditions:
Damaged or Defective Items: If an item arrives damaged or defective, please notify us within 7 days of delivery for a possible refund or replacement.
Incorrect Orders: If you receive the wrong item, we will arrange for the correct item to be sent or offer a refund.
Note: Due to the handcrafted nature of our products, minor variations may occur and are not considered defects.
2. Return Process
If your item qualifies for a return or refund, please follow these steps:
Contact Customer Support: Email [support@storename.com] within 7 days of receiving your order, including your order number, description of the issue, and photographs if the item is damaged or incorrect.
Return Authorization: Upon approval, we will provide instructions on how to return the item, including any return shipping label if applicable.
Packaging and Shipping: Package the item securely to avoid further damage and use the return label provided. You are responsible for the cost of return shipping unless the item arrived damaged or was incorrect.
3. Refunds
Refund Method: Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.
Partial Refunds: In cases where only part of an order is eligible for a refund, we will refund the portion related to the eligible item(s).
Shipping Fees: Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.
4. Exchanges
Exchanges may be offered on a case-by-case basis and are subject to item availability. For handmade items, exact replacements may not be possible. Please contact us to discuss available options if you wish to exchange an item.
5. Non-Returnable Items
To maintain our commitment to quality and support for special needs centers, we do not accept returns or exchanges for:
Custom or personalized items
Items marked as final sale
Digital products or downloads, if applicable
6. Gifts and Donations
If the item was marked as a gift when purchased and shipped directly to you, we may issue a store credit instead of a refund. For donation-based purchases where proceeds directly support a special needs center, refunds are not typically available.
7. Additional Assistance
If you have any questions about this policy or need further assistance, please contact us at:
Ability Shop is dedicated to making your experience a positive one while supporting the artisans and special needs centers behind our products. We appreciate your understanding and support in making this possible.
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