At Ability Shop, your privacy and the protection of your personal information are of utmost importance. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our e-commerce platform that showcases and sells items made by talented individuals with disabilities.

1. Information We Collect

We collect information to provide, improve, and personalize our services. The types of information we may collect include:

a. Personal Information

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (processed securely via third-party payment gateways)

b. Account Information

• Username and password (if you create an account)
• Order history and preferences

c. Device and Usage Data

• IP address
• Browser type and version
• Device type
• Pages visited on our website
• Interaction data (e.g., clicks, time spent on pages)

d. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Process and Deliver Orders

• To fulfill your orders, process payments, and provide order updates.
• To handle returns, refunds, and exchanges.

b. To Improve Our Services

• To analyze user behavior and preferences.
• To troubleshoot technical issues and enhance website functionality.

c. To Communicate with You

• To send transactional emails (e.g., order confirmations and shipping updates).
• To provide customer support.
• To send marketing communications (with your consent).

d. To Ensure Security and Compliance

• To detect and prevent fraudulent transactions.
• To comply with legal obligations.

3. Sharing Your Information

We respect your privacy and will not sell your personal information. However, we may share your data in the following circumstances:

a. With Service Providers

We work with trusted third parties to provide essential services, including:

• Payment processing (e.g., Stripe, PayPal).
• Shipping and delivery.
• Website hosting and analytics.

b. For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences.
• Provide personalized product recommendations.
• Measure the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings. Disabling cookies may affect your user experience.

5. Your Rights

You have the following rights regarding your personal information:

a. Access and Update

You can access and update your account information anytime by logging into your account.

b. Data Portability

You can request a copy of your data in a commonly used electronic format.

c. Data Deletion

You can request the deletion of your personal information unless it is required for legal, regulatory, or transactional purposes.

d. Opt-Out of Marketing

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Data Security

We implement robust security measures to protect your data, including:

• Encryption of payment information.
• Secure server hosting.
• Regular security audits.

While we strive to protect your data, no method of transmission or storage is 100% secure. Please notify us immediately if you suspect unauthorized access to your account.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. International Users

If you are accessing our website from outside of the UAE, please note that your data will be processed in the UAE, which may have different data protection laws than your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with the “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Email: contact@abilityshop.icu
• Phone: +971 123 123
• Mailing Address: ABC, Dubai Internet City, UAE

We are committed to protecting your privacy and ensuring your experience with Ability Shop is safe and enjoyable. Thank you for supporting our mission to empower individuals with disabilities.

Last Updated: 1 December 2024