Effective Date: 1 December 2024

Welcome to Ability Shop! These terms and conditions outline the rules and regulations for using our e-commerce platform, which connects buyers and sellers of products created by individuals with disabilities from around the world. By accessing or using our website, you agree to comply with these terms.

1. Definitions

• “Platform”: Refers to Ability Shop, its website, and mobile applications.
• “Buyer”: An individual or entity purchasing products on the Platform.
• “Seller”: An individual or entity listing and selling products on the Platform.
• “User”: Any person accessing or using the Platform, including Buyers and Sellers.
• “Products”: Goods listed on the Platform for sale by Sellers.

2. Eligibility

• Buyers and Sellers must be at least 18 years old or have parental/guardian consent to use the Platform.
• Sellers must be individuals with disabilities or organizations supporting them, as verified through our onboarding process.

3. Account Registration

• Users must create an account to access certain features of the Platform.
• Information provided during registration must be accurate and kept up-to-date.
• Users are responsible for maintaining the confidentiality of their account credentials.

4. Role of Ability Shop

• The Platform acts as an intermediary connecting Buyers and Sellers.
• We do not own, manufacture, or directly sell Products. The contract of sale exists between the Buyer and the Seller.
• While we strive to ensure a positive experience, we are not liable for issues such as defective products, delayed deliveries, or disputes between Users.

5. Listing and Selling Products (For Sellers)

• Sellers are responsible for ensuring their Products comply with all applicable laws and regulations.
• Listings must be accurate and include all relevant details, such as pricing, descriptions, and shipping policies.
• Sellers agree to fulfill orders promptly and provide tracking information where applicable.

6. Purchasing Products (For Buyers)

• Buyers must carefully review product listings before making a purchase.
• Payments are processed through secure third-party payment systems. Buyers agree to adhere to the payment terms.
• Refunds and returns are subject to the Seller’s policy, as stated on their product listing.

7. Prohibited Activities

Users must not:

• Post false, misleading, or fraudulent information.
• Violate intellectual property rights or other proprietary rights.
• Use the Platform for illegal activities.
• Harass, abuse, or harm other Users.

8. Fees and Payments

• The Platform charges Sellers a commission or listing fee as specified in our pricing policy.
• Buyers may incur additional charges for shipping or taxes, as detailed at checkout.
• Non-payment of fees may result in account suspension or termination.

9. Shipping and Delivery

• Sellers are responsible for shipping the Products within the timeframe specified in their listing.
• Buyers are responsible for providing accurate shipping addresses.
• Delays or issues with delivery must be resolved between the Buyer and Seller.

10. Returns, Refunds, and Disputes

• Sellers must clearly outline their return and refund policies in their listings.
• In the event of a dispute, Buyers and Sellers should attempt to resolve it amicably. If unresolved, the Platform may mediate but does not guarantee resolution.

11. Intellectual Property

• Users retain ownership of the content they post but grant the Platform a license to display it for the purpose of operating and marketing the site.
• Users must not infringe on third-party intellectual property rights.

12. Limitation of Liability

• The Platform is not liable for indirect, incidental, or consequential damages arising from the use of the Platform.
• Our total liability, in any case, is limited to the fees collected from the transaction in question.

13. Termination

• We reserve the right to suspend or terminate accounts for violations of these terms.
• Users may deactivate their accounts at any time, but outstanding obligations remain enforceable.

14. Privacy Policy

• Our use of personal data is governed by our Privacy Policy, which Users must review and accept.

15. Governing Law and Dispute Resolution

• These terms are governed by the laws of Dubai, UAE.
• Disputes must be resolved through mediation or arbitration before pursuing legal action.

16. Changes to Terms

We may update these terms periodically. Continued use of the Platform after updates constitutes acceptance of the revised terms.

17. Contact Information

For questions or concerns, please contact us at:

• Email: contact@abilityshop.icu
• Phone: [Insert Contact Number]
• Address: Dubai Internet City, UAE

Thank you for supporting a marketplace that empowers individuals with disabilities globally!

1. Information We Collect

We collect information to provide, improve, and personalize our services. The types of information we may collect include:

a. Personal Information

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (processed securely via third-party payment gateways)

b. Account Information

• Username and password (if you create an account)
• Order history and preferences

c. Device and Usage Data

• IP address
• Browser type and version
• Device type
• Pages visited on our website
• Interaction data (e.g., clicks, time spent on pages)

d. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Process and Deliver Orders

• To fulfill your orders, process payments, and provide order updates.
• To handle returns, refunds, and exchanges.

b. To Improve Our Services

• To analyze user behavior and preferences.
• To troubleshoot technical issues and enhance website functionality.

c. To Communicate with You

• To send transactional emails (e.g., order confirmations and shipping updates).
• To provide customer support.
• To send marketing communications (with your consent).

d. To Ensure Security and Compliance

• To detect and prevent fraudulent transactions.
• To comply with legal obligations.

3. Sharing Your Information

We respect your privacy and will not sell your personal information. However, we may share your data in the following circumstances:

a. With Service Providers

We work with trusted third parties to provide essential services, including:

• Payment processing (e.g., Stripe, PayPal).
• Shipping and delivery.
• Website hosting and analytics.

b. For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences.
• Provide personalized product recommendations.
• Measure the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings. Disabling cookies may affect your user experience.

5. Your Rights

You have the following rights regarding your personal information:

a. Access and Update

You can access and update your account information anytime by logging into your account.

b. Data Portability

You can request a copy of your data in a commonly used electronic format.

c. Data Deletion

You can request the deletion of your personal information unless it is required for legal, regulatory, or transactional purposes.

d. Opt-Out of Marketing

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Data Security

We implement robust security measures to protect your data, including:

• Encryption of payment information.
• Secure server hosting.
• Regular security audits.

While we strive to protect your data, no method of transmission or storage is 100% secure. Please notify us immediately if you suspect unauthorized access to your account.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. International Users

If you are accessing our website from outside of the UAE, please note that your data will be processed in the UAE, which may have different data protection laws than your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with the “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Email: contact@abilityshop.icu
• Phone: +971 123 123
• Mailing Address: ABC, Dubai Internet City, UAE

We are committed to protecting your privacy and ensuring your experience with Ability Shop is safe and enjoyable. Thank you for supporting our mission to empower individuals with disabilities.

Last Updated: 1 December 2024